FAQ

Delivery

How do I track my order?
Once your order has been dispatched (usually within 24–48 hours), you will receive an email with tracking information. Use the provided tracking number to follow your package on the delivery partner's website.

How do I know if my order is confirmed?
You will receive an email confirmation immediately after placing your order. This email will contain all the details of your purchase.

My tracking says my order has been delivered, but I haven’t received it. What should I do?
Please try the following steps:

  • Check with neighbors to see if the package was left with them.

  • Contact the carrier using the tracking number for more details or to initiate an investigation.

  • Double-check your delivery address for accuracy.

  • Look for delivery notes that may indicate where the package was left.

  • Contact our customer support team if you're still unable to locate your package. We’ll help resolve the issue and assist with filing a claim if necessary.

Can I change my shipping address after placing an order?
Yes, you can update your address within 2–3 working hours of placing your order.

Do you ship internationally?
Currently, we only ship within the UK.

Returns

How do I make a return?
Returning your item is easy:

  1. Email us at info@noonclo.co within 30 days of receiving your order.

  2. We will provide return instructions.

  3. Follow the steps to complete the return.

Product Information

How do I find the right size?
Visit the product page and click on "Size Finder" located below the size selector. This guide will help you find your best fit. If it doesn't fit, no worries—we offer 30-day easy returns.

How should I wash my bottoms or topwear?
To keep your garments in great shape:

  1. Check the care label for instructions.

  2. Sort by color and fabric.

  3. Pre-treat any stains with gentle detergent.

  4. Use a suitable washing cycle for the fabric type.

  5. Choose a mild detergent; avoid bleach.

  6. Wash in cold water to prevent shrinkage and fading.

  7. Turn garments inside out before washing.

  8. Use a gentle cycle for delicate items.

  9. Air dry or tumble dry on low.

  10. Iron or steam if needed, according to care label instructions.

Do you offer a warranty on your products?
Yes, our products are covered by a warranty for manufacturing defects and workmanship issues. Specific terms may vary by product. Please reach out to our support team for assistance.

Contact Information

  • Company Name: Core Brothers LTD
  • Company Number: 10949615
  • Email: info@noonclo.co
  • Phone: +44 7587 877133
  • Contact Form: Click Here
  • Address: 61 Carroll House, Craven Terrace, London, W2 3PR, United Kingdom
  • Business Hours:
    Monday - Friday: 8:00 AM to 6:00 PM (GMT+01:00)
    Saturday - Sunday: 10:00 AM to 4:00 PM (GMT+01:00)
  • Response Time: We aim to respond within 1 Business day.

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